What to Expect

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While we do accept walk-ins, we encourage you to call us before you arrive so that we can be prepared for your pet. No appointment is necessary. Our exam fee is $95, with an estimate provided prior to further treatment if preferred.

Upon arrival at CCAE, you will be greeted by one of our Client Services Specialists. Whether you have visited us before or not, we will request that you complete our check in form (this can be filled out online). The CSS team member will take a visual assessment of your pet. 

Pets' are seen based on how critical their condition is. For example, a pet who is struggling to breathe will be seen before a pet who is limping. See our list of stable to critical conditions under 'Is it an Emergency' to help your understanding of where your pet's condition might fall.

If your pet is deemed to be in critical condition, a team member will request permission to take your pet straight to our treatment area while you complete our 'Critical Care Form'. This form outlines three levels of diagnostics and treatments as well as their financial commitments. 

If your pet is stable, we will allow them to wait with you until an exam room becomes available. Please remember that we are an emergency facility, which means that the most critical patients will be seen first, which can, unfortunately, result in an extended wait time for our other patients.

Once you and your pet have been placed in an exam room, a veterinary technician will come in and obtain a history of your pet's problem and record their vitals. This technician will then, in turn, report your pet's ailment to the doctor. 

Please see our 'Is it an Emergency' tab for what is considered the most emergent case versus what may wait in the reception area until we have stabilized our critical patients.

Following our technician's triage, the doctor will come in an perform their examination of your pet. After their exam, the doctor will create an estimate for treatment.  

If necessary, you will be provided with an estimate prior to services being completed. If you are having financial difficulty, please see our 'Payment' page to apply for CareCredit or Scratchpay. 

If you are leaving your pet with us, you will be required to leave a deposit. This deposit will be either the low end of the estimate or half of the high end, whichever is greater. Should your bill not reach the amount left at the time of deposit, you will be refunded the remainder. Please bring the card you left your deposit with when you return to pick up your pet.

Once the estimate is signed, the veterinary technician will return to collect your pet and take them to our treatment area so we may provide your pet with the appropriate medical care.